Account Admin Executive / Customer Service Coordinator - Johor Bahru

Account Admin Executive:

Authorities / Berkuasa:

Responsible for the planning, managing and running of all the finance activities & operations of the subsidiary branch (Assembly Industry). Assist for the daily local operations and internal office processes for our subsidiary branch.

Responsibilities/Tanggungjawab :

• Oversee accounting functions, including financial reporting, records, compliance with regulatory requirements, and all related activities.
• Assist in audits and ensure compliance with internal policies and external regulations.
• Manage and maintain relationships with stakeholders to ensure compliance and facilitate negotiations as needed.
• Assist headquarters with local operations & administrations, including employee relations, customer enquiries, and billing activities.
• Collaborate with cross-functional teams to support operational goals.
• Prepare and present financial and operational reports to senior management.
• Monitor and improve internal office processes for efficiency and effectiveness.
• To manage ad hoc task assigned by management from time to time

Customer Service Coordinator:

Authorities / Berkuasa:

Response to customer enquiry & ordering, monitor & arrangement of logistic matter, handling customer complaint and maintain good relationship with our customer and colleague.

Responsibilities/Tanggungjawab :

• Provide outstanding customer service to improve customer satisfaction and relationship
• Prepare Sales order (cash) and Delivery order (DO)
• Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
• Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
• Alert customer on delivery and flow issues in advance
• Maintain database of customer sales order and invoicing records
• Attend to customer enquiries, complaints and customer service
• Maintain proper and on time filing
• Well maintain CRM record
• To manage ad hoc task assigned by management from time to time

Responsibilities/Tanggungjawab :

• Provide outstanding customer service to improve customer satisfaction and relationship
• Prepare Sales order (cash) and Delivery order (DO)
• Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
• Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
• Alert customer on delivery and flow issues in advance
• Coordinate, analyze and improve customer service functions to meet Company goals
• Maintain database of customer sales order and invoicing records
• Assist in sales & marketing activities and inventory control maintenance
• Attend to customer enquiries, complaints and customer service
• Maintain proper and on time filing
• Well maintain CRM record
• Anticipate in ISO activities
• To manage ad hoc task assigned by management from time to time

• Diploma or Degree in Accounting, Finance, Business Administration, or related field.
• Minimum 1–2 years of relevant working experience in accounting and administrative support roles.
• Familiarity with accounting software (e.g. SQL) is preferred.
• Experience handling full or partial set of accounts is advantageous.
• Good command of Microsoft Office tools, especially Excel (pivot table, VLOOKUP, etc.).
• Responsible, well-organized, and able to meet deadlines.
• Proactive and able to work independently with minimal supervision.
• Proficient in written and spoken Mandarin, English and Bahasa Malaysia

• SPM/Diploma or equivalent
• Or Min 2 years’ experience in related field
• Maturity, responsible and friendly
• Accurate, efficient and organized with the ability to priorities tasks as needed
• Professional, confident and diplomatic when liaising with others
• Good time management and ability to multitask
• Strong verbal and written communication skills in Mandarin, English and Bahasa Malaysia
• Computer literate