【Permanent Night Shift】Mandarin Customer Service Executive

• Proficient in Traditional Mandarin and average English (both written and spoken).
• Experience in the flight booking is a plus but not mandatory.
• Strong attention to detail and accuracy when processing customer requests.
• Excellent communication skills and the ability to handle customer inquiries professionally.
• Comfort with working midnight shifts.
• Strong technical skills and ability to quickly learn new systems.
• Ability to multitask and work efficiently in a fast-paced environment.

Job Summary:

You will assist customers with inquiries, resolve issues, and provide information about our services. This position is permanent working midnight shifts, and experience in the travel and hospitality sector is a plus.Key Responsibility

• Provide excellent customer service via phone, email, or chat in both Traditional Mandarin and Average English.
• Assist customers with inquiries, issues, and service-related questions.
• Manage and resolve issues, including flight bookings, ticketing inquiries, and other travel-related concerns.
• Process reservations and support tasks related to airline programs and associated products.
• Process transactions and ensure accuracy and attention to detail in data entry.
• Utilize company systems to handle customer requests.
• Handle customer complaints and resolve issues efficiently and professionally.
• Ensure timely resolution and follow-up on customer concerns.
• Maintain a high level of professionalism and communication at all times.
• Work the assigned midnight shifts and adapt to a flexible working schedule.

Annual leave, medical leave, medical insurance, EPF SOCSO included in basic salary.