[ref. j14429317] Customer Service Executive Hybrid Working Model 客服服务 - Petaling Jaya
Axvel Sdn Bhd Petaling Jaya Full-time
Someone who priorities career & hungry for success
- People management skill, good communication, multitasking
- Excellent in Microsoft Excel
- Candidate must possess at least a Diploma (in any field). Customer services related will be advantaged
- Candidate must be very fluent and able to type in English, Bahasa Malaysia, Mandarin will be advantaged.
- Fresh graduates are encouraged to apply.
- 5 working days per week, able to work during weekend (Saturday and Sunday)
- Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.
- Provide "Total Service" to our value customers.
- Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.
- Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.
- Responsible to update respective clients on each progress.
- Advising customer on shipment arrival.
- Monitor clearance and ensure timely delivery.
- Prepare customer reports (if applicable).
- Collect and analyze customer feedback to identify trends and areas for improvement in the service process.
- Contribute to the development and refinement of customer service policies and procedures.
- Build and maintain positive relationships with customers, going the extra mile to engage them and meet their needs.
- Keep records of customer interactions, transactions, comments, and complaints.
- Performs other related duties as assigned.
- Annual, Medical, Hospitalization, Paternity / Maternity, Compassionate, Exam / Study, Birthday Leave
- EPF, Soco
- Medial, Optical and Dental
- Hyriid Working Model
JS Recruitment ServicesPetaling Jaya
Job position : Customer Service Executive for Telecom
Salary : Basic 3100 + 500 KPI + 400 Night shift allowance + 600 bonus allowance
• Joining Bonus of RM 2500 will be given if start work in July
• Shift arranged by company : 5 days a week, 9...
Helipro Enterprise Sdn BhdKuala Lumpur, 11 km from Petaling Jaya
bonus
Education:
• STM/STPM (Preferred)
Experience:
• Customer Care Specialist: 1 year (Preferred)
Language:
• Mandarin (Preferred)
• English (Preferred)
Ability to Commute:
• Cheras (Required)
Ability to Relocate:
• Cheras: Relocate before...
Sincere Service Centre Sdn BhdKuala Lumpur, 11 km from Petaling Jaya
Exhibit strong time management and organizational skills to handle customer inquiries and service requests efficiently in a fast-paced environment.
• Provide exceptional customer service and support, addressing customer inquiries, resolving issues...