Senior Customer Service Executive
Sinaran Forwarding & Shipping Sdn Bhd Klang Full-time
Shipping & Forwarding Line)
- Minimum 3-4 years of experience specifically in Shipping or freight forwarding company environment is MUST.
- Ability to communicate effectively and good working relationship with 3PL’s, transporters, vendors, shippers and forwarding agent.
- Matured candidate with own transport.
- Good knowledge in computers and MS Office application with intermediate level
- Strong problem-solving skills and ability to resolve customer issues or inquiries related to order processing
- Skilled in procurement, supplier sourcing, and negotiation, successfully managing multiple shipping lines and projects to secure competitive terms and ensure efficient operations.
- Ability to work under pressure and meet deadlines with trustworthy/integrity is required.
- Strong customer service orientation and commitment to ensuring customer satisfaction
- Written and spoken language proficiency in Mandarin and English (mainly deal with Mandarin-speaking clients and China agents)
- Start immediately or in short period is preferred.
- Manage international shipment by liaising with supplier and forwarders for cargo readiness and shipment schedules.
- Interface with internal/external freight forwarders, logistics providers, customs brokers, and other functional areas to coordinate incoming and outgoing shipment.
- Able to handle Imp + Exp (FCL/LCL) and all shipment documents.
- Well versed in Import/Export documentation.
- Provide all matters of customer satisfaction service includes bookings, enquiries, and requests.
- Handle full set of shipping documentations-invoices, packing list, bills of lading, certificate of origin etc.
- Track job progress and coordinate with all related departments to ensure the job completion with periodic daily and monthly reporting.
- Provides information by collecting, analyzing, and summarizing data and trends.
- Responsible for collection of payments in compliance with due dates.
- To provide necessary support and aftersales service to customer.
- Prepare proposals / quotations to customers and follow up closely with the customers to turn them into actual sales.
- Working - Monday to Friday
- Car Park Subsidy
- KPI Incentive
- Lucrative Commission Opportunities
- Local and Oversea Networking Opportunities
- Company trip and outing
- Career and Personal Improvement Training
- Great self-development not limited to career through the business opportunity provided
- Enjoying social time with sports activities and team building
- Medical Leave Annual Leave
- EPF,SOSCO, EIS
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