Customer Service Executive
International Leadership and Entrepreneurship Cooperative Subang Jaya Full-time
Key Responsibilities
- Pre-Event Responsibilities
- Contact potential and registered clients via phone calls, WhatsApp, email, and SMS to confirm attendance.
- Send reminders and provide necessary event details to ensure participation.
- Influence and convince clients to attend scheduled seminars and events.
- Assist in hosting Zoom sessions for online events when required.
- During the Event
- Provide support for both physical and virtual events to ensure a smooth experience for attendees.
- Address any client inquiries related to event access, technical issues (for online events), or event logistics.
- Post-Event Follow-Up
- Send thank-you messages to attendees after each event.
- Engage with attendees to promote future events and seminar registrations.
- Follow up with clients regarding outstanding payments for upcoming seminars.
- Customer Support & Issue Resolution
- Handle customer inquiries, refund requests, and complaints professionally and efficiently.
- Provide accurate information about the company’s events and services.
- Maintain positive client relationships to enhance brand loyalty.
- Administrative & Reporting Tasks
- Maintain accurate records of client interactions, registrations, payments, and event attendance.
- Ensure all registration forms and payment transaction slips are properly documented.
- Generate post-event reports to analyze client engagement and attendance trends.
- Strong communication and persuasion skills (verbal & written).
- Experience in customer service, telemarketing, or event coordination is an advantage.
- Ability to handle client objections and influence attendance effectively.
- Proficiency in using WhatsApp, Zoom, Email, Google Sheets and CRM systems.
- Highly organized with excellent attention to detail.
- Comfortable with both remote and on-site event support (when required).
- Ability to work independently while being a strong team player.
- Owns all actions and decisions with accountability, proactiveness, and a positive attitude to drive collaboration and results.
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