Customer Technical Support (Night Shift Required) - Mandarin Speaker

apartmentAgensi Pekerjaan Tetap Hangat Sdn Bhd placeKuala Lumpur scheduleFull-time calendar_month27/08/2025

Mandarin Speaker only

Diploma or higher education level in IT/Engineering/Computer Science/Mechanical Major.
Had experiences in IT/Engineering/Computer Science/Mechanical industral customer service is preferred.
Fresh graduate is welcome to apply
Willing to work night shift and WFO
Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicator
EPF/SOCSO
Performance Bonus: RM 300
Transportation Allowance: RM 400
Mandarin Language Allowance (only entitled after passing probation): RM 500
Shift Allowances: Afternoon shift RM30/day, Night shift RM70/day
13th-month salary + EPF & SOCSO
Medical claim
Overtime pay
5 Working days

starFeatured

[ref. d36136401] Customer Service Mandarin (No Late Night Shift)

apartmentAgensi Pekerjaan Mango Global Technologies Sdn BhdplaceKuala Lumpur

Skills & Qualifications: • Diploma or higher education preferred. • Minimum 1 Year Experience in Customer Service. • No late night shifts • Strong written and verbal communication skills in Mandarin • Salary: RM 4000 - 4500 +...

local_fire_departmentUrgent

Customer Service (Permanent Night Shift)

apartmentAgensi Pekerjaan Career International FOS Sdn BhdplaceKuala Lumpur

Degree/Diploma/SPM holder with minimum 1 year relevant working experience in voice channel support in customer services • Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem...

business_centerHigh salary

Customer Service Executive - Mandarin (Converse Only)

apartmentManpower Staffing Services (Malaysia) Sdn. Bhd.placeKuala Lumpur

and promotions. • Resolve customer complaints and issues promptly and effectively. • Build and maintain positive customer relationships. • Competitive Salary. • Open for Freshers as well. • Annual and Medical Leaves • Night Shift Allowance • KPI Allowance...