Account Manager
Brightstar Computer Sdn. Bhd. Kuala Lumpur Full-time
Possess a minimum of 2 years of proven experience in account management or a related sales role, demonstrating a track record of successfully managing and growing client relationships.
- Demonstrate proficiency in Customer Relationship Management (CRM) systems and tools, utilizing them effectively to manage client interactions, track sales progress, and generate reports.
- Exhibit strong business development acumen, with the ability to identify new opportunities within existing accounts and contribute to the overall growth of the company's client base.
- Communicate effectively in Mandarin, Bahasa Malaysia, and English, both verbally and in writing, to engage with a diverse range of clients and internal stakeholders.
- Apply exceptional negotiation skills to secure favorable terms and agreements with clients, ensuring mutually beneficial outcomes and long-term partnerships.
- Develop and implement strategies for effective client retention, focusing on building strong relationships, providing excellent service, and proactively addressing client needs to minimize churn.
- Responsible for achieving sales targets and key performance indicators (KPIs) related to account growth, client satisfaction, and revenue generation within the assigned portfolio.
- Manage and nurture a portfolio of existing client accounts, serving as the primary point of contact and building strong, long-lasting relationships.
- Develop a thorough understanding of each client's business needs, objectives, and challenges to identify opportunities for Brightstar Computer's products and services.
- Proactively engage with clients to understand their evolving requirements and recommend solutions that align with their strategic goals, ensuring client satisfaction and retention.
- Collaborate with internal teams, including sales, marketing, and technical support, to deliver exceptional service and support to clients, addressing their inquiries and resolving any issues promptly and effectively.
- Identify and pursue opportunities to upsell and cross-sell Brightstar Computer's products and services to existing clients, expanding the company's footprint within their organizations.
- Prepare and deliver compelling presentations and proposals to clients, showcasing the value proposition of Brightstar Computer's offerings and securing new business opportunities.
- Maintain accurate and up-to-date records of client interactions, sales activities, and account status in the company's CRM system.
- Monitor client performance metrics and identify areas for improvement, working with clients to develop and implement strategies to optimize their use of Brightstar Computer's products and services.
- Stay informed about industry trends, competitive landscape, and emerging technologies to provide clients with valuable insights and recommendations.
- Actively participate in sales meetings, training sessions, and industry events to enhance product knowledge, sales skills, and professional development.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
Concentrix Cvg MalaysiaKuala Lumpur
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