Technical Support Engineer

1. Technical Support & Troubleshooting:

• Provide real-time technical support to resolve electrical and system-related issues for Bomb Battle’s interactive games and attractions.
• Conduct on-site and remote troubleshooting for equipment malfunctions, focusing on electrical components (e.g., wiring, power supply, control circuits).
• Diagnose and repair electrical faults in game systems, controllers, lighting, and other interactive components.

1. Preventive Maintenance:

• Perform routine preventive maintenance on electrical equipment, including testing, calibration, and firmware updates.
• Maintain records of maintenance schedules, completed tasks, and any parts replaced.
• Monitor equipment performance and suggest improvements for stability and safety.

1. Electrical Installation & Configuration:

• Assist in the setup and configuration of new gaming equipment, including electrical wiring, sensor integration, and control panel installation.
• Work with the installation team to ensure compliance with safety standards and optimal functionality.
• Conduct initial testing of equipment to ensure proper electrical connectivity.

1. Customer Support & Training:

• Provide customer support for technical inquiries, including game operations, electrical safety, and equipment functionality.
• Conduct training sessions for staff on safe usage and basic troubleshooting of equipment.
• Create user manuals or quick guides for staff and customers.

1. Safety Compliance & Reporting:

• Ensure all electrical installations and maintenance follow industry safety standards (e.g., MS IEC, OSHA).
• Identify and report potential electrical hazards to the Technical Support Manager.
• Document incidents, troubleshooting procedures, and resolutions in a technical support log.

1. Inventory Management:

• Manage spare parts inventory for electrical components (wires, fuses, control boards).
• Coordinate with procurement to maintain adequate stock of critical electrical parts.
• Suggest upgrades or replacement of obsolete electrical components.

1. Continuous Improvement:

• Collaborate with the technical team to identify and implement enhancements in system design.
• Provide feedback to the product development team for improving equipment durability and user experience.
• Stay updated with the latest electrical safety protocols and emerging technology relevant to interactive gaming.

Experience: 2+ years of experience in technical support, electrical maintenance, or a similar role.

Technical Skills:

• Strong understanding of electrical circuits, wiring, and control systems.
• Proficiency in using electrical testing equipment (multimeters, oscilloscopes).
• Basic understanding of IoT devices and their electrical configurations.
• Familiarity with safety protocols for electrical systems.

Soft Skills:

• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills for explaining technical concepts to non-technical staff.
• Team player with a proactive attitude.

Availability: Willing to work on-site, including weekends and public holidays, as needed.