Customer Service Support (Multilanguage Project) - Kuala Lumpur
Agensi Pekerjaan Career International FOS Sdn Bhd Kuala Lumpur Full-time
Diploma or equivalent qualification required; Bachelor's degree preferred.
- Entry-level position; open to fresh graduates with relevant language skills.
- Fluency in Spanish/ Portuguese/ German is essential (written and spoken).
- Excellent communication skills in English (written and spoken).
- Proven ability to provide exceptional customer service and support.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Must be willing to work on-site in Kuala Lumpur.
- Demonstrated ability to learn and adapt to new technologies and processes.
- Provide comprehensive customer support in Spanish/ Portuguese /German via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally.
- Accurately document all customer interactions and resolutions in the company's CRM system, maintaining detailed records for future reference and analysis.
- Troubleshoot customer issues related to products or services, escalating complex problems to senior support staff or technical teams as needed.
- Assist customers with order placement, tracking, and modifications, ensuring accurate and timely processing of requests.
- Translate and interpret documents and communications between English and Spanish/Portuguese/German to facilitate effective communication across different teams and departments.
- Contribute to the development of customer service knowledge base by creating and updating FAQs, troubleshooting guides, and other support materials in multiple languages.
- Identify and report trends in customer inquiries and complaints to management, providing valuable insights for product and service improvements.
- Participate in training programs to enhance product knowledge, customer service skills, and language proficiency.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
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