Assistant Restaurant Manager

• Minimum SPM or Certificate/Diploma in Hospitality, Business Administration, or a related field.
• Outlet Manager: Minimum 3-5 years of experience in F&B operations or outlet management.
• Assistant Outlet Manager: Minimum 2 years of experience in outlet or shift management.
• Supervisor: Minimum 1 year of experience in a supervisory role in F&B.

Key Responsibilities

• Ensure sales growth and develop strategies to achieve monthly sales targets.
• Maintain high customer service standards, ensuring a positive dining experience.
• Respond proactively to customer concerns and complaints, resolving them efficiently.
• Work closely with the District Manager to implement promotional strategies.
• Conduct and evaluate customer surveys to improve service quality.

• Oversee daily operations and maintain a smooth workflow.
• Plan and allocate tasks for the Assistant Manager and Supervisor.
• Ensure compliance with health and safety regulations, food hygiene, and Halal standards.
• Manage inventory levels, conduct weekly/monthly stock takes, and minimize wastage.
• Maintain labour costs and store expenses to ensure profitability.
• Organize and oversee outlet promotions and events.
• Conduct team meetings and ensure proper communication across staff levels.

• Train, guide, and mentor team members.
• Conduct staff performance evaluations and recommend promotions when necessary.
• Foster a team-oriented environment, ensuring employee engagement and motivation.
• Implement onboarding and training programs for new hires.

• Ensure all products and services adhere to Gula Cakery’s quality standards.
• Implement and enforce Standard Operating Procedures (SOPs).
• Monitor food preparation, service speed, and presentation for consistency.
• Medical Claim & Clinic Panel
• Staff Discounts
• Overtime
• EPF
• SOCSO