Quality Assurance - Customer Service (In House) - Mandarin (Full Time Permanent) Fully Remote
Trinity Workforce Solutions Sdn Bhd Kuala Lumpur Full-time
Quality Assurance QA In House Mandarin Full Time Permanent Igaming Industry
Fully Work from Home
Basic Salary Range: RM 3,500 - RM 5,500 Open for Negotiation
Requirements:
Must have:
- Minimum SPM level qualification or higher. Fluent in English, Mandarin, and Malay (verbal, written, and reading)
- Minimum 2 years of work experience, including at least 1 year in quality assurance within customer service, BPO, or call center environments
- Strong compliance awareness, communication and analytical skills
- Own PC/Laptop with specifications: 8GB RAM or above, Intel Core i5 processor or AMD Ryzen 5 processor or above, and internet speed of at least 80 Mbps for work
- Required to have QA experience in Live Chat
Key Responsibilities:
- Conduct regular evaluations of CS representatives to measure their proficiency in handling player inquiries, resolving issues, and delivering exceptional service.
- Provide constructive feedback to agents to enhance their skills and performance.
- Ensure that customer service operations comply with all relevant regulatory requirements and industry standards. (compliance)
- Collaborate with the CS management team to identify areas for process improvement and streamline workflows.
- Provide regular reports to management highlighting key quality metrics, areas of excellence, and improvement opportunities.
- Implement strategies to enhance the efficiency and effectiveness of customer service operations.
- Year End 13th Month Bonus
- Up to 6 Months Performance Bonus
- Medical Benefits
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Job Description
SUMMARY:
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WHAT YOU’LL CHAMPION:
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