Application Maintenance/Production Support (L3)
Accenture Malaysia Kuala Lumpur Full-time
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Job Title: Application Maintenance / Production Support (L3)Domain: Core Banking
Sub-Domain: L3 Support
Experience Level: Junior (L2: 3-5 years)
Location: Kuala Lumpur
Job Summary
We are seeking a Junior Application Maintenance / Production Support Engineer to manage and support core banking systems related to ATM Host and Statements. The role focuses on L3 support, troubleshooting complex production issues, and ensuring high availability and performance of AS400-based applications in a banking environment.
Key Responsibilities:
- Provide L3 production support for ATM Host and Statements systems
- Troubleshoot and resolve complex issues in AS400/DB2 environments
- Perform root cause analysis and implement preventive measures
- Maintain and enhance existing applications written in COBOL and RPG
- Support deployment processes using ALDON for AS400 systems
- Collaborate with DevOps teams to improve automation and deployment workflows
- Monitor system performance and ensure uptime and reliability
- Work on ATM-related systems and ensure seamless customer transactions
- Implement and support encryption mechanisms for secure data handling
- Prepare documentation and incident reports for management review
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Molicc System Sdn BhdAmpang Jaya, 8 km from Kuala Lumpur
Mechanical fitting and maintenance skills
• Basic electrical troubleshooting
• Knowledge of hydraulic and pneumatic systems
• Able to work on Saturday
• Can do basic documentary record
• Conduct daily walk-around checks on assigned machinery...