Senior Technical Support Engineer (Contract On-site)
Tapway Kuala Lumpur Full-time
Job Description
- Vibrant and dynamic work environment
- Competitive salary
- Great growth potential in a fast-growing AI and Cloud industry
- Work location: 1 Utama Mall Shopping Center, Bandar Utama
- Employment Type: Contract for 1 year with shift rotation (6 days per week)
- Potential for renewal depending on project basis and performance
- Project type: ANPR (Automatic Number Plate Recognition)
- 6 days working with 1 day off (OT will be provided)
- Morning shift and night shift rotation
Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.
Thus, we are looking for an Technical Support Engineer to:
- Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.
- Act as the primary escalation point for complex technical issues.
- Coordinate troubleshooting efforts and assign tasks to technical support staff.
- Liaise with the mall’s facility management team and vendors for maintenance and repair schedules.
- Liaise with Tapway’s personnel for knowledge transfer and L3 troubleshooting / rectification
- Ensure compliance with SLAs, uptime requirements, and incident response times.
- Provide weekly/monthly reports on system performance, issues encountered, and resolution actions.
- Conduct training and guidance for junior technical support staff.
- Document system updates, fixes, and modifications for reference.
- Basic knowledge of computer networking and operating systems
- 2-3 years experience in technical support fields or project management.
- Basic software or programming knowledge and basic Network configuration, such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System
- Possess good software and hardware troubleshooting skills.
- Must have own transport to travel to client's sites
- Must be willing to work on short notice outside of work hours
- Team player and able to deliver solutions within a tight timeline.
- Good communication skills in written and spoken English and Bahasa Malaysia.
- Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others
- An unending willingness to learn
- Strong leadership qualities
- Must be willing to work in a highly dynamic and challenging technology company environment.
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