[ref. s4056424] Senior Sales Support Executive

• More than 3 years of experience in sales support, sales coordination, or a similar administrative role.
• Strong attention to detail to ensure accuracy in order processing and data management.
• Excellent communication skills – clear, professional, and confident when interacting with customers and internal teams.
• Proven time management abilities to prioritize and manage multiple tasks and deadlines effectively.
• High level of technical proficiency in CRM tools (e.g., Salesforce), Microsoft Excel, and ERP systems.
• Experience in order processing, invoicing, and managing customer documentation.
• Strong problem-solving skills to proactively resolve issues and improve workflows.
• Ability to analyze and generate sales reports (e.g., pipeline, conversion rates).
• Familiarity with logistics coordination and working collaboratively with finance, warehouse, and other internal departments.
• A proactive and resourceful approach to process improvement and supporting sales operations in a fast-paced environment.

Key Responsibilities:

1. Order Processing & Documentation:

• Ensure accurate and timely processing of sales orders.
• Manage invoices, contracts, and customer documentation.

1. Customer & Sales Team Support:

• Respond to customer inquiries and resolve issues.
• Assist sales reps with lead tracking, CRM updates, and follow-ups.

1. Data Management & Reporting:

• Maintain CRM (Salesforce/HubSpot) data accuracy.
• Generate sales reports (e.g., pipeline, conversion rates).

1. Coordination & Logistics:

• Liaise with logistics, finance, and other teams to ensure smooth sales operations.
• Track deliveries and handle post-sale support.

1. Process Improvement:

• Identify inefficiencies and suggest improvements in sales workflows.
• Opportunities for professional development and career advancement within Kian's collaborative and innovative culture.
• Annual Leave
• EPF, SOCSO
• Medical Insurance
• 5 Working Days