Customer Service Officer

Job Summary

We are looking for a friendly, energetic and service-driven individual who is passionate about delivering an exceptional member experience. As a Customer Service Officer, you will be the first point of contact at the club, creating a welcoming and professional environment for members and guests.

• Deliver outstanding customer service at all touchpoints
• Welcome members and guests in a warm, friendly manner
• Handle enquiries, requests and concerns promptly and professionally
• Assist with membership matters (account updates, freezes, cancellations, payments)
• Manage front desk operations including phone calls and bookings
• Ensure members receive accurate and clear information about club promos/updates
• Record and escalate complaints when necessary for timely resolution
• Maintain a tidy and organised reception area
• Support member retention efforts through positive service interactions

• SPM / Diploma / relevant experience in customer service preferred
• Strong customer service mindset, and interpersonal skills
• Excellent communication: face-to-face and over the phone
• Comfortable working in a fast-paced environment
• Fast learner, punctual, reliable, and attentive to details
• Team player with a positive attitude and professional appearance
• Basic computer and POS system knowledge
• Able to work shift hours, weekends, and public holidays

• Gym membership
• Training and development opportunities
• Performance incentives
• Medical benefits