Petaling Jaya - E-Commerce & Marketing Executive

The ideal candidate is tech-savvy, detail-oriented, and creative, with a solid understanding of both e-commerce operations and marketing strategies. You will play a key role in ensuring a seamless customer journey, executing campaigns, and optimising our digital presence to enhance performance and engagement.

E-Commerce Website Management:

• Manage and maintain the Mossery e-commerce website, ensuring a seamless and user-friendly experience for customers.
• Monitor website performance, load times, and functionality, and address issues promptly.
• Implement and update product listings, ensuring accuracy and appealing product displays.
• Collaborate with the marketing team to implement and manage promotions, campaigns, and sales events.

Inventory and Stock Management:

• Oversee inventory levels and stock availability on the e-commerce platform.
• Monitor product demand and restock products as needed to prevent stockouts.
• Collaborate with the operations team to ensure efficient order fulfillment and shipping.

Customer Experience Enhancement:

• Implement features and processes that improve the overall customer shopping experience.
• Monitor and manage customer reviews, ratings, and feedback.
• Respond to customer inquiries and issues promptly and professionally.

Data Analytics:

• Utilise data analytics tools and platforms to gain insights into website performance and customer behavior.
• Generate reports on key performance indicators and identify areas for improvement.
• Make data-driven recommendations for e-commerce strategy enhancement.

• Support the development and execution of digital marketing campaigns (email, social media, paid ads).
• Coordinate campaign timelines and content uploads on the e-commerce platform.
• Ensure all marketing content on the website is up-to-date and aligned with ongoing campaigns.
• Assist in performance tracking of marketing activities through analytics

E-Commerce Trends and Innovations:

• Stay informed about e-commerce industry trends and emerging technologies.
• Identify opportunities for innovation and improvement in the e-commerce space.
• Research and propose new features or tools to enhance the e-commerce platform.

Qualifications:

• Bachelor’s degree in business, e-commerce, marketing, or related field.
• Proven experience in e-commerce platform management, preferably in the retail or consumer goods industry.
• Proficiency with e-commerce content management systems (Shopify, Etsy, Shopee) and other platforms.
• Strong analytical skills with the ability to use data to drive decisions.
• Excellent attention to detail and problem-solving skills.
• Effective communication and collaboration abilities.
• Tech-savvy with an understanding of web development and digital marketing principles.
• At least 3 years working experience.

What We Offer:

• A dynamic and creative work environment.
• Opportunities for professional growth and development.
• The chance to be part of a passionate team dedicated to inspiring creativity and personal growth.
• Competitive salary and benefits.