Junior IT Field Support Technician - ref. b03866723
Servconnect Technology Plt Kuala Lumpur Full-time
Requirements:
- SPM holder (Diploma or IT certification is a plus)
- Fresh graduates are encouraged to apply
- Able to communicate in Bahasa Malaysia and English is preferred
- Passionate and willing to learn in a hands-on environment
- Passionate in IT / network technologies
- Passionate in engaging with customers
- Strong organizational and time management skills
- Excellent interpersonal, communication, and teamwork abilities
- Proactive in recognizing system bottlenecks and failure risks before they escalate
- Availability to perform urgent network repairs outside of business hours
- Comfortable using tools like Windows OS, Microsoft 365, and basic networking utilities
- Familiarity with basic network concepts: TCP/IP, DHCP, DNS, LAN/WAN, switches, and routers
- Willingness to travel to client locations (primarily Klang Valley)
- Basic knowledge of Fortigate, Cisco, or Sophos environments
- Experience with basic programming or personal tech hobbies
- Familiarity with IP CCTV systems or rack-mounted server rooms
- Experience assisting with firewall, VPN, or VLAN setups
- Certifications like CompTIA Network+, CCNA, or Microsoft Fundamentals
We’re hiring a technician who’s dependable, hands-on, and ready to contribute from day one.
Role Overview- Assist Senior Network Support Engineers in fieldwork and troubleshooting
- Support the deployment and maintenance of network infrastructure at client environments
- Assist in updating network software and maintaining hardware and network devices
- Perform diagnostic tests and basic repairs; contribute to backup and data recovery practices
- Monitor server capacity and traffic patterns across online and local systems
- Document network layouts and support activities — including schematic drawing where needed
- Provide support for Microsoft 365, printers, user endpoints, basic cabling, and CCTV systems
- EPF, SOCSO & EIS contributions
- Monthly car allowance
- Performance Bonuses
- Project-based bonus and outstation work allowances
- Flexible work setup: work-from-home on selected days, and on-site presence at client locations when required
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