Customer Service Representative

The CSR plays a crucial role in providing top-notch customer support and building positive relationships with both members and visitors of the fitness center.

Primary Responsibilities:

• Welcome and assist members and guests with warmth and professionalism.
• Respond to customer inquiries through phone calls, emails, and face-to-face interactions.
• Effectively address complaints and resolve issues to guarantee member satisfaction.
• Encourage and sell membership packages, personal training sessions, and fitness programs.
• Keep an updated record of current members and potential clients.
• Provide details about fitness center amenities, classes, and events.
• Assist with the onboarding, renewal, and cancellation of memberships.
• Follow up with both new and existing members to promote engagement and retention.
• Work alongside the marketing team to implement promotional initiatives.
• Collect customer feedback and recommend enhancements to improve service quality.
• Oversee the cleanliness and functionality of front desk and lounge areas.
• Ensure adherence to health and safety standards.

Qualifications and Skills:

• Diploma or Bachelor's degree in Business Administration, Hospitality, or a related field.
• Proven experience in customer service, preferably in the fitness or hospitality industry.
• Strong communication and interpersonal skills.
• Sales experience is an advantage.
• Ability to handle stressful situations with professionalism and patience.
• Proficiency in Microsoft Office and CRM software.
• Passion for health, fitness, and wellness.
• Availability to work flexible hours, including weekends and public holidays.