Telesales(team Lead)

• 3-5 years' experience in Telesales, customer service, or a related field preferred but not necessarily require.
• Proven track record of successfully meeting sales quota preferably over the phone
• Familiarity with CRM systems and sales tracking tools is a plus.
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication and interpersonal skills
• Persuasive and confident sales approach.
• Self-motivated and goal oriented.
• Ability to work independently and as part of a team.
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Positive attitude and resilience in a sales environment.
• Good people management skills and able to motivate team member.

Our Opening and Your Responsibilities

The ideal candidate will possess exceptional communication and interpersonal skills, be comfortable presenting offerings virtually, and adept at managing client inquiries and concerns.

Core Responsibilities:

• Engage existing clients to drive solution adoption or contract renewals.
• Address client inquiries regarding the company's offerings.
• Identify client needs through discovery and successfully close sales opportunities.
• Facilitate handovers to the field sales team for complex engagements when necessary.
• Maintain accurate client records within the system.
• Process orders precisely and efficiently.
• Resolve client grievances to uphold the organization's reputation.
• Strive to exceed sales quotas and cultivate future sales opportunities.
• Document interactions, sales outcomes, and relevant client insights.
• Lead the execution of outreach campaigns and provide coaching and performance monitoring to team members.
• Articulate the value of solutions to clients, leveraging available internal tools.
• Analyze and apply data insights within a solution sales framework.

• 1.5 months contractual bonus
• Medical care with dental entitlements
• Life insurance coverage
• Accessible to public transport
• EPF
• SOCSO
• commission
• Annual Leave
• Training Provided
• Medical and Hospitalisation Leave
• Medical Insurance