Ecommerce Key Account Manager
Sinma Digital Commerce Sdn Bhd Shah Alam Full-time
Diploma in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in key account management, specifically within the e-commerce sector and the Consumer Products/FMCG industry.
- Strong understanding of Shopee, Lazada, TikTok Shop, and other e-commerce ecosystems.
- Proven ability to manage and grow key accounts, demonstrating a track record of achieving sales targets and improving client relationships.
- Strong understanding of e-commerce sales strategies, market analysis, and business development within the Malaysian market.
- Excellent negotiation and client relationship management skills, with the ability to communicate effectively with clients and internal teams.
- Proficiency in English, Bahasa Malaysia and Mandarin to effectively communicate with a diverse range of clients (international) and stakeholders.
- Demonstrated experience in business analysis and utilizing data to inform sales strategies and improve e-commerce performance.
- Experience in team management or leadership roles is a plus, showcasing the ability to guide and motivate a team towards achieving common goals.
- Skills required: Key Account Management, Client Relationship Management, Negotiation, Business Development, Market Analysis, Ecommerce Sales, Sales Strategy, Business Analysis and Team Management
- Manage and grow key ecommerce accounts within the Consumer Products/FMCG sector, achieving sales targets and expanding market share.
- Serve as the primary point of contact for assigned brand partners, fostering strong relationships and trust.
- Develop and implement strategic account plans tailored to each key client, aligning with their business objectives and Sinma Digital Commerce's capabilities.
- Build and maintain strong, long-lasting relationships with key decision-makers at client organizations, serving as their primary point of contact.
- Conduct thorough market analysis and business analysis to identify opportunities for growth and optimization within each key account's ecommerce operations.
- Negotiate favorable terms and agreements with key accounts, ensuring profitability and mutually beneficial partnerships.
- Collaborate with internal teams (e.g. finance, supply chain, operations, IT) to ensure seamless execution of account plans and delivery of exceptional service.
- Generates sales reports, billing reports, analyze sales data, market trends, and customer behavior to identify opportunities for growth.
- Monitor and analyze key performance indicators (KPIs) for each account, providing regular reports and insights to clients and internal stakeholders.
- Develop and execute sales strategies to maximize revenue and profitability across key ecommerce accounts.
- Lead and manage a team of account executives, providing guidance, training, and support to ensure their success in achieving individual and team goals.
- Performance-based incentives.
- Career growth opportunities in a dynamic and fast-growing industry.
- Collaborative and innovative work environment.
- Staff purchase for FMCG
- EPF
- SOCSO
- Annual Bonus
- Annual Leave
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