Senior Executive - International Office
Taylor's College Kuala Lumpur Full-time
JOB PURPOSE
The Senior Executive, International Office is responsible for managing matters pertinent to student pass renewals including liaising with EMGS and IMSA. In addition, he/she is to provide high quality customer service for students, prospective students who approach the IO counter, as well as backend staff and stakeholders.
AREAS OF RESPONSIBILITIES- To support the Student Pass Renewal Team
- To monitor passport location – he/she is to record the location of passports of students in a tracker, as well as to update CMS
- To segregate submissions of passport to either EMGS or IMSA for processing such as student pass renewals, cancellations of student pass, transfers of pass
- To receive report from SDMG monthly for monitoring and updating purposes – active student (whether reminders on visa renewals needed); inactive student (whether reminders on cancellations of student pass is needed or any other actions).
- To advise students/parents on student visa renewals, transfers of pass, cancellations of pass
- To provide overall excellent customer service in IO to students/parents and stakeholders to minimize complaints to the department.
- To aim to provide clear and accurate visa advice to all stakeholders within reasonable response time of between 1-3 working days.
- To assist IO counter as and when required
- He /She is required to assist counter in aiding/information to students/prospective students, as and when counter is short of manpower.
MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION
Preferably Bachelor’s Degree in business-related discipline.
RELATED EXPERIENCE
Preferably 2 to 5 years’ work experience, preferably in an educational institution with involvement in student visa or International Office-related matters.
COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)(Required for successful performance)
- Able to maintain composure in all situations.
- Tactful and diplomatic in communication skills and strong interpersonal communication skills.
- Ability to work with minimal supervision.
- Creative, resourceful, customer focused, self-motivated and results oriented.
- Conversant in English, Malay and Mandarin
- Good communication skills
- Strategic thinking
- High level of integrity
- Hardworking
- Open-minded
- Team player
AirAsia XKuala Lumpur
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