OTC Manager - Ampang Jaya
Robert Walters Ampang Jaya
n exciting opportunity has arisen for an Order to Cash Manager to join a thriving Shared Services Centre. This role is perfect for someone who is passionate about driving operational excellence, nurturing team growth, and championing process improvements within the cash application function.
You will be instrumental in driving process optimisation through standardisation initiatives and increased automation while ensuring compliance with all regulatory requirements. By mentoring your team members and encouraging their professional growth, you will help build a high-performing group dedicated to delivering exceptional results.
You are adept at analysing data to uncover trends or inefficiencies, using these insights to implement meaningful improvements. Your interpersonal abilities allow you to collaborate effectively across teams—whether resolving payment discrepancies or spearheading new initiatives—and your leadership style is rooted in empathy, encouragement, and shared success.
The company places great emphasis on knowledge sharing across teams—ensuring everyone has access to resources that help them grow both personally and professionally. With supportive leadership focused on nurturing talent at every level, you can expect an environment where collaboration thrives, ideas are welcomed from all corners of the business, and achievements are celebrated collectively.
Business Registration Number : 729828-T
You will play a pivotal part in ensuring the accuracy and timeliness of payment processing, while also leading initiatives that enhance automation and streamline workflows. The organisation offers a supportive environment where your commitment to collaboration and continuous learning will be highly valued, providing you with the platform to make a significant impact on business performance and team success.
Flexible working opportunities and a culture that encourages knowledge sharing and professional development await you in this rewarding position.- Play a key leadership role in shaping the cash application processes within a collaborative Shared Services Centre, focusing on both operational accuracy and team development.
- Drive impactful change by implementing standardisation, automation, and digital transformation projects that optimise workflows and support business growth.
- Benefit from flexible working opportunities and a workplace culture that values training, knowledge sharing, and the ongoing professional development of every team member.
What you'll do:
As an Order to Cash Manager based in Selangor, you will take ownership of the entire cash application lifecycle within a dynamic Shared Services Centre environment. Your day-to-day responsibilities will involve overseeing payment postings, managing reconciliations, supporting month-end activities, and collaborating with cross-functional teams to resolve complex issues.You will be instrumental in driving process optimisation through standardisation initiatives and increased automation while ensuring compliance with all regulatory requirements. By mentoring your team members and encouraging their professional growth, you will help build a high-performing group dedicated to delivering exceptional results.
Your proactive approach will see you identifying areas for system enhancement and participating in digital transformation projects that keep the organisation at the forefront of industry best practices.
- Oversee all aspects of the end-to-end cash application process, ensuring incoming payments are posted accurately and efficiently to customer accounts.
- Manage daily bank uploads, payment matching activities, clearing of open items, and thorough investigation of unapplied or unidentified cash transactions.
- Ensure timely reconciliation of customer accounts by resolving discrepancies promptly and maintaining clear communication with relevant stakeholders.
- Support month-end close procedures by preparing and reviewing journal entries as well as conducting detailed account reconciliations to ensure financial integrity.
- Champion standardisation efforts and lead continuous improvement initiatives aimed at optimising cash application workflows and increasing levels of automation across the function.
- Collaborate closely with internal teams such as Accounts Receivable, Treasury, and Commercial departments to resolve payment-related issues and drive process enhancements.
- Monitor key performance indicators (KPIs) and service level agreements (SLAs), proactively addressing any gaps through corrective actions to maintain high standards of service delivery.
- Maintain strict compliance with internal controls and external audit requirements by regularly reviewing processes and implementing necessary updates.
- Lead, coach, and develop the cash application team by fostering a culture of accountability, growth mindset, and operational excellence through regular feedback and support.
- Identify opportunities for system enhancements related to order-to-cash processes and actively participate in digital transformation projects that advance the department’s capabilities.
What you bring:
To excel as an Order to Cash Manager, your background should reflect substantial experience in managing complex cash application functions within large organisations. Your academic credentials in accounting or finance underpin your technical expertise, while your hands-on familiarity with ERP platforms ensures seamless navigation through intricate financial systems.You are adept at analysing data to uncover trends or inefficiencies, using these insights to implement meaningful improvements. Your interpersonal abilities allow you to collaborate effectively across teams—whether resolving payment discrepancies or spearheading new initiatives—and your leadership style is rooted in empathy, encouragement, and shared success.
Experience gained within Shared Services Centres further enhances your suitability for this role by demonstrating adaptability in fast-evolving environments where teamwork is paramount.
- A Bachelor’s Degree in Accounting, Finance or a related discipline provides you with the foundational knowledge required for this role.
- At least 8 years of experience in order-to-cash operations with a strong focus on cash application ensures you bring deep expertise to the function.
- A minimum of 5 years’ experience managing people equips you with proven skills in coaching, developing talent, and fostering team cohesion.
- Hands-on proficiency with SAP as well as bank integration tools enables you to navigate complex financial environments effectively.
- A keen analytical mindset allows you to identify opportunities for process improvement while implementing best practices that benefit both your team and the wider business.
- Excellent communication skills empower you to influence stakeholders across multiple departments while building positive working relationships.
- A growth mindset combined with a proactive approach means you are always seeking ways to solve problems creatively while enhancing team capabilities.
- Experience working within a Shared Services environment is highly desirable as it demonstrates your ability to thrive in large-scale operational settings.
What sets this company apart:
This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every individual’s contribution is recognised and valued. Employees benefit from flexible working arrangements designed to support work-life balance alongside generous training opportunities that encourage ongoing professional development.The company places great emphasis on knowledge sharing across teams—ensuring everyone has access to resources that help them grow both personally and professionally. With supportive leadership focused on nurturing talent at every level, you can expect an environment where collaboration thrives, ideas are welcomed from all corners of the business, and achievements are celebrated collectively.
The company’s dedication to continuous improvement means employees are empowered not only to contribute but also to shape how things are done—making it an ideal place for those who want their work to have real impact while enjoying genuine support from colleagues.
What's next:
If you are ready to take the next step in your career journey by joining a forward-thinking organisation where your expertise will truly make a difference, we encourage you to apply now!
Apply today by clicking on the link provided—your future as an Order to Cash Manager awaits!
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn BhdBusiness Registration Number : 729828-T
Licence Number : JTKSM 423C
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