Customer Service Representative
Techplus Consulting Sdn. Bhd. Kuala Lumpur Full-time
Minimum SPM / Diploma qualification
- Good communication skills in both English and Chinese (spoken & written)
- Comfortable working in a team-based and shift-based environment (including weekends and public holidays when required)
- Basic computer skills and ability to learn new systems
- Prior customer service experience is an advantage but fresh graduates are welcome to apply
- Respond promptly to customer inquiries via live chat, email, and phone calls in English and Chinese
- Provide accurate information and resolve issues effectively
- Record and update customer interactions in the system
- Coordinate with relevant teams to resolve customer concerns
- Follow up with customers to ensure resolution and satisfaction
- Annual Leave up to 10 days
- Medical Leave up to 14 days
- AWS
TWY Search International Sdn BhdKuala Lumpur
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• Perfomance bonus
• Medical benefits
• Career progression
RESPONSIBILITIES:
• Liaise with local & regional customers via call, email or face to face.
• Provide service and support to all customers' inquiries...
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