中文客服 Mandarin Customer Service (No Rotational Shifts)

Customer Support Executive (Mandarin / Cantonese)

Start Date: 6 AugustWorking Hours: Monday – Friday | 9:00 AM – 6:00 PM Job Responsibilities:

• Provide high-quality customer support via phone, email, and chat for gTech hardware and digital content.
• Handle inquiries, troubleshoot technical issues, and offer product guidance to customers from Taiwan or Hong Kong.
• Maintain clear and professional communication, ensuring excellent customer experience.
• Requirements:
• Minimum SPM/UEC/O Level qualification (fresh graduates are encouraged to apply).
• Fluent in Mandarin for Taiwan market OR Cantonese & Mandarin for Hong Kong market.
• Good communication and problem-solving skills.
• Ability to manage time effectively and handle multiple tasks.
• Fast learner, able to adapt to new products, technologies, and CRM systems.

• Provide exceptional customer service to Mandarin-speaking customers via phone, email, and chat, ensuring a positive and efficient experience.
• Address and resolve customer inquiries, complaints, and issues with empathy and professionalism, utilizing active listening and problem-solving skills.
• Maintain a thorough understanding of the company's products and services to accurately assist customers and provide relevant information.
• Document all customer interactions and resolutions in the CRM system, ensuring accurate and up-to-date records for future reference.
• Collaborate with other team members and departments to escalate complex issues and ensure timely resolution for customers.
• Identify and analyze customer feedback to identify trends and areas for improvement in products, services, and customer support processes.
• Manage time effectively to handle a high volume of customer interactions while maintaining quality and accuracy in responses.To apply, kindly send your resume to: munyee@mangoglobal.in Or WhatsApp me at: 011-12232128
• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSOTo apply, kindly send your resume to: munyee@mangoglobal.in Or WhatsApp me at: 011-12232128