Customer Service Executive (Mandarin Speaker) Puchong | Fresh Grad is Welcome - Kajang
Computacenter Services (Malaysia) Sdn Bhd Kajang Full-time
Possess at least a Secondary/SPM/'O' Level qualification.
- Open to fresh graduates and entry-level candidates.
- Excellent verbal and written communication skills in both English and Mandarin.
- Demonstrated fluency in Mandarin language is essential to effectively communicate with Mandarin-speaking customers.
- Strong customer service orientation with a focus on providing exceptional support.
- Ability to actively listen to customer issues, empathize with their concerns, and provide appropriate solutions.
- Proficient problem-solving skills to identify the root cause of customer issues and implement effective resolutions.
- Must be based in or willing to commute to the Puchong area for the hybrid work arrangement.
- Ability to work both independently and collaboratively within a team environment.
- Demonstrated patience and composure when dealing with challenging customer interactions.
- Provide exceptional customer service to Mandarin-speaking clients, addressing inquiries and resolving issues promptly and professionally via phone, email, and chat.
- Utilize Mandarin language proficiency to effectively communicate with customers, ensuring clear understanding and accurate information exchange.
- Troubleshoot and resolve customer complaints, escalating complex issues to senior team members as needed, while maintaining ownership of the customer's experience.
- Document all customer interactions and resolutions accurately in the company's CRM system, maintaining a detailed record of issues and solutions.
- Collaborate with internal teams to investigate and resolve customer issues, ensuring timely and effective solutions.
- Proactively identify opportunities to improve customer service processes and contribute to a positive customer experience.
- Maintain a thorough understanding of the company's products and services to effectively assist customers with their inquiries and provide accurate information.
- Adhere to company policies and procedures while providing excellent customer service, ensuring consistency and compliance.
- Participate in training and development programs to enhance customer service skills and product knowledge.
- Easy Access to Public Transport
- Work from Home ( Hybrid)
- Working rotational shift 24/7 ( 5 Working days)
- Fixed Allowance ( RM 500)
- 13 Months Bonus
- Career Development
- Medical Insurance
- Training Provided
- Annual Leave
- Medical and Hospitalisation Leave,
- EPF / SOCSO / PCB
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