Customer Service Executive - Kajang

• Providing courteous and efficient assistance to customers via phone, email and in-person interactions.
• Responding to customer inquiries, handling complaints and resolving issues in a timely manner.
• Maintaining accurate records of customer interactions and following up on open issues.
• Assisting the sales team with administrative tasks such as data entry, order processing and invoicing.
• Collaborating cross-functionally to ensure a cohesive and seamless customer journey.

Benefits:

• Employee equity
• Commission and bonus
• Allowance (travel, transportation, etc.)
• Medical insurance
• Dental insurance
• Paid training and development

Requirements:

• Minimum 1-2 years of experience in a customer service or client-facing role.
• Strong communication and interpersonal skills with the ability to interact with customers professionally.
• Excellent problem-solving and decision-making abilities to handle customer inquiries and concerns effectively.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) and comfortable with data entry.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Experience Required: Min 1 Year/s