IT Support
Stack Network Sdn Bhd Kuala Lumpur Full-time
MUST be able to communicate in Mandarin.
- A bachelor's degree in Computer Science or related field, or at least 1 years of relevant work experience.
- Proficient in Windows, Linux, CentOS, and Ubuntu operating systems and related knowledge.
- Familiarity with server hardware and its components.
- Willingness to work in shifts.
As an IT Support, you will be responsible for providing frontline technical support, promptly addressing and resolving customer issues, and ensuring the smooth operation of customer software. You will serve as a bridge between company clients and senior IT engineers, ensuring that all technical problems are resolved in a timely and efficient manner while maintaining positive customer relationships.
- Engage with pre-sales customers to address their questions and requirements through technical discussions, solution customization, and product demonstrations.
- Responsible for gathering customer requirements, drafting and improving product documentation, and setting up test environments and demo systems.
- Respond promptly to customer inquiries, emails, and tickets, and collect feedback on faults or bugs to forward to engineers in HONG KONG for assistance.
- Be diligent, adaptable, hardworking, and proactive with strong logical thinking abilities.
- Capable of working independently, with excellent communication and coordination skills, and a strong team collaboration mindset.
- Medical Benefits: Comprehensive medical insurance plans, including inpatient and outpatient coverage.
- Statutory Leave: Annual leave, sick leave, and public holidays provided in accordance with Malaysian (KL) labor laws.
- Employee Provident Fund (EPF): Contributions made as per statutory requirements.
- Social Security (SOCSO): Coverage for workplace injuries and social security contributions.
- Career Development: Comprehensive training programs and career advancement opportunities.
- Work Environment: Comfortable workspace and equipment, conveniently located just 50 meters from an MRT station.
- Annual Bonus: Year-end bonuses based on company performance and individual achievements
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