Sales Advisor

Minimum SPM / Diploma in Marketing, Business, or related field

• Strong written communication skills (Bahasa Malaysia & English)
• Fresh graduate are welcome to apply
• Experience in e-commerce, customer service, or live chat handling is a plus
• Customer-oriented with persuasive selling abilities
• Familiar with e-commerce platforms (e.g. Shopee, Lazada, WooCommerce, TikTok Shop)
• Basic digital/tech literacy
• Able to work shifts, weekends, and public holidays (if required)
• Fast learner, adaptable to online tools and trends
• Reliable, responsive, and capable of multitasking in a fast-paced digital environment
• Respond to customer inquiries via chat, email, social media, or messaging platforms (e.g. WhatsApp, Shopee Chat)
• Provide detailed product information, recommend items, and guide customers through the purchase process
• Convert leads into successful online sales
• Monitor and manage incoming online orders across platforms (e.g. website, Shopee, Lazada, TikTok)
• Coordinate with warehouse or fulfilment team to ensure timely packing and delivery
• Follow up on pending payments, failed deliveries, or customer complaints
• Monitor live campaigns, promotions, and vouchers
• Provide feedback on product trends or customer preferences
• Handle product return/exchange requests professionally
• Maintain customer satisfaction through consistent follow-ups and problem-solving
• Gather reviews and feedback for service improvement
• Assist in tracking daily/weekly sales performance
• Highlight frequently asked questions, customer concerns, or issues to improve user experience
• Annual Leave
• EPF
• Medical Leave
• SOCSO