Data Center Operations Team Leader Engineer
Farben Information (Malaysia) Sdn. Bhd. Kuala Lumpur Full-time
Perform data center on-site duty shifts, ensuring continuous monitoring and operational readiness.
- Respond to incidents and execute service tickets promptly according to SLA requirements, including ad hoc tasks.
- Maintain a strong understanding of IDC environments and monitoring systems; identify and assess potential risks through regular inspections.
- Follow EOP (Emergency Operation Procedures) to quickly and accurately handle urgent issues, document incident data, and produce initial incident reports.
- Use the ticketing systemefficiently, mastering allSOP (Standard Operating Procedure) guidelines to complete tasks independently with zero error and full SLA compliance.
- Be familiar with IDC equipment such as switches, servers, and cabling; perform installation, rack-mounting, cabling, maintenance, and troubleshooting according to technical standards.
- Conduct site surveys, assist in on-site operations, support minor construction tasks, and provide issue feedback to management.
- Oversee and manage work order distribution, progress tracking, and ensure timely communication with ticket requestors.
- Compile, analyze, and maintain IDC operational data and submit regular reports (e.g., weekly operation reports).
- Full-time college diploma or above (Associate Degree or higher).
- Major in Computer Science, Information Technology, or a related field.
- Solid understanding of IDC operations, hardware installation, and troubleshooting.
- Strong communication skills, attention to detail, and the ability to follow procedures precisely.
- Willingness to work in shift rotations and respond to emergencies when required.
- Medical and Hospitalisation Leave
- SOCSO
- EPF
- Medical Insurance
- Overtime Pay
- Annual Leave
- EIS
- 5 Working Days
- Training Provided
Kuala Lumpur
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