IT Service Desk Analyst
Aspiro Subang Jaya Internship
Join Aspiro, a top MSC Status company and one of GRADUAN's "Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro we value creativity, personal growth, and innovation.
As an IT Service Desk Analyst at Aspiro, you'll be part of our fast-growing team, with ample opportunities for career advancement.
Why Aspiro?- Award-winning Workplace: “Best New Global Business Services of the Year” (PIKOM GBS Awards).
- Career growth: Structured training and ACCA-approved employer.
- Perks: Flexi wellness allowance, casual work attire, vibrant office environment, and more!
- Feel Comfortable: Enjoy the flexibility of smart-casual attire.
- Stay Engaged: Participate in exciting employee engagement activities (e.g team building, sports tournaments, birthday and festive celebrations).
- Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.
- The role mainly responsible in providing 1st level IT technical support for all incidents and requests tickets submitted by IT end-users
- Provide technical support remotely through diagnostic techniques and pertinent questions
- Guide the user throughout the problem-solving process encompassing desktop-related hardware and software in accordance with service-level requirements
- Provide advice and guidance to users on the effective use of the self-support portal, desktop systems and their associated software, LAN networks and peripherals
- Ensure effective escalation of unresolved issues to the next level of support personnel
- Keep a record of events, problems and resolutions in designated logs
- Timely follow-up and provide a progressive update to users
- Candidate possess at least Degree/ Diploma in IT, Computer Science or relevant field
- Preferable candidate with 1 years experience in customer service role with IT background knowledge
- Fresh graduates are encouraged to apply. Training will be provided
- Candidate with the proficiency to communicate and write in Mandarin language will be an added advantage
- Good communication skills and a good team player
- Able to work on rotational schedule (8am – 5pm, 9am – 6pm and 11am – 8pm)
SLB (descraped)Petaling Jaya, 5 km from Subang Jaya
them to succeed, personally and professionally. Job Description The Service Desk Analyst (SDA) provides first level IT support to the SLB IT users’ community. Upon receiving a customer contact (through Phone Call, Web Chat, or Email), the SDA either...
Shah Alam, 7 km from Subang Jaya
and hospitalization coverages provided
about the job
• Handle L1 - L2 support on most end user PC issues
• Answer calls, emails and chats from customers from China and Taiwan
skills and experience required
• At least 1-2 years of IT service desk prior experience...
SLB (descraped)Petaling Jaya, 5 km from Subang Jaya
them to succeed, personally and professionally. Job Description The Service Desk Analyst (SDA) provides first level IT support to the SLB IT users’ community. Upon receiving a customer contact (through Phone Call, Web Chat, or Email), the SDA either...