Internship For E-commerce Operations Specialist

Internship Students Welcome

We are looking for a motivated and detail-oriented intern to join our e-commerce operations team. This internship provides hands-on exposure to real business operations, customer experience, and online platform management in the travel industry.

• Diploma/Degree students or fresh graduates in Business, Marketing, Tourism, Hospitality, or related fields
• Internship duration: 3–6 months preferred
• Good communication skills in English & Mandarin
• Detail-oriented and organized
• Willing to learn and able to work in a fast-paced environment

• Real exposure to e-commerce and travel operations
• Hands-on experience with customer service and order handling
• Opportunity to learn business operations in a fast-growing environment
• Potential opportunity for full-time conversion based on performance

• Assist in daily e-commerce operations across platforms (e.g. product uploads, pricing updates, inventory checks)
• Upload and update product listings while monitoring stock levels, pricing, and product availability
• Monitor and process incoming orders to ensure accuracy and timely fulfilment
• Assist in order handling, confirmation, tracking, and follow-up on order status with internal teams
• Support customer inquiries via chat/email/comments in a professional and timely manner
• Coordinate with operations, drivers, and partners to ensure smooth service delivery
• Support after-sales issues including returns, exchanges, and customer complaints
• Assist in preparing promotional content and campaign materials
• Collect sales data and track basic performance metrics (orders, issues, feedback)
• Monitor market and competitor trends to support business improvements
• Compile customer feedback and identify common customer issues
• Training Provided
• Allowance Provided
• Medical Claim
• Hybrid Working Mode