Operations Executive or Operations Supervisor

Knowledge or experience within the gold, diamond or jewellery industry will be highly preferable

• Experience within retail/pawnbroking/banking/jewellery/retail industries will be looked upon preferably
• Good communication skills in English and Bahasa Malaysia. Mandarin proficiency will be looked upon highly (to communicate with colleagues and customers)
• At least 6+ years working experience
• Degree/Diploma within any educational field will be preferable
• Proficient with Microsoft Office or equivalent software suites
• Information technology knowledge of computer hardware, software, cctv, alarms will be preferable
• Possess own transport for inter-city travel (1 to 2 hour inter-city travel time) will be looked upon highly
• Proven leadership qualities and the ability to motivate and develop a team will be highly looked upon
• Strong analytical and problem-solving skills with a focus on continuous improvement
• Able to work independently with minimal supervision
• Highly motivated
• Training will be provided
• Candidates with greater work experience will be considered for senior roles

Operational Expertise:

• Perform front line customer pawnbroking transactions
• Manage and perform daily branch operational procedures
• Maintain and enhance branch reporting documents
• Manage the maintenance and improvement of company assets

Leadership Expertise:

• Manage and provide leadership to branch teams together with other management personnel
• Implement company improvement project initiatives
• Assist company management to implement ad hoc tasks
• Suggest improvements to company business processes

• Manage and enhance IT infrastructure
• Manage branch social media and online communications to customers
• 5.5 day work week
• Flexible choice of working days
• Yearly bonus and salary increment
• Allowances provided