Insurance Claims Adjuster

we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

The role will involve adherence with all operational procedures and adopting a settlement strategy.

• To be responsible for the proactive handling of claims within authority for Reinsurance classes, ensuring that the best outcomes are achieved consistently for our clients and business and aligning to Client Values.
• To provide consistent delivery of a TRUSTed, first-class claims experience to clients, brokers and internal stakeholders in adherence with all Client policies, procedures, controls and our claims philosophy
• To handle claims arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where approrpriate, to ensure consistent delivery of superior level of claims service and proactive claims resolution.
• To proactively monitor claims to ensure Cedant reserves and Ultimate’s are captured (where applicable) and valid claims are settled promptly with a tight control of costs where applicable throughout lifecycle
• To ensure all claims handling responsibilities adhere to Client’s procedures, controls and Lloyd’s/FCA/PRA/J-SOX regulatory requirements and individual performance results in green Claims KPIs
• To participate in and promote a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement
• sharing knowledge with team and colleagues
• to foster consistent superior service delivery and optimal working environment for all.
• To learn to analyse claims data and provide specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.
• To work together with responsible underwriters to create and or support a compelling proposition to attract and retain desired business and provide support, as required, to our client partners
• To build and strengthen relationships with peers, brokers and service providers in the market.
• To proactively achieve required claims team strategic objectives and participate in business modernization initiatives to transform current claims proposition towards our vision for a TRUSTed, market-leading claims service proposition
• To understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team.
• To act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation
• A University Degree in any discipline; or Professional qualification in insurance
• Have working experience in an insurance or adjusting company will be an added advantage
• Knowledge and experience of dealing with Lloyd’s/London Market
• Class Specific Claims knowledge and experience in dealing with DXC/Xchanging business solution for Lloyd’s managing agent
• Ability to objectively evaluate and analyse situations to ensure commercial and pragmatic solutions.
• Knowledge of Claims procedures and best practice
• Judgement and decision-making capability.
• Highly effective communication and negotiation skill
• A desire to develop and improve and be the best you in the workplace
• A willingness to study