Customer Service Officer

To Succeed in This Role, You Should Have:

• Proficiency in computer skills, including Microsoft Office.
• Strong time management abilities.
• Excellent communication skills, both oral and written.
• Ability to communicate in Mandarin to assist mandarin-speaking customers; proficiency in other dialects is a plus.
• Willingness to work on a rotating shift schedule.

Your Role:

• Emergency Assistance: Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
• Travel Claims: Manage inbound calls for Travel Claims enquiries.
• Mobile Claims: Assist customers from Singapore & Hong Kong with Mobile Claims.
• Customer Support: Address customer inquiries and feedback regarding our services.
• Insurance Claims: Provide motor insurance claim support in line with guidelines.
• Administrative Tasks: Complete call logs and update our operating system.
• Flexibility: Commit to a rotational shift schedule.
• Additional Duties: Occasionally take on other ad-hoc tasks assigned.

What We Offer:

• A supportive and inclusive work environment.
• Opportunities for professional growth and development.
• Comprehensive benefits for your well-being.