Relationship Manager

• Proven experience in proactively managing an account portfolio, including identifying and resolving client issues and driving growth.
• High sense of accountability for the entire customer experience from initial contact through to deal closure/ad posting. (The customer service team will handle general queries).
• Hands on experience & meticulous in using a CRM managing client data, tracking interactions, and forecasting sales.
• Proven experience in delivering monthly/quarterly target.
• Fluent in either English & Mandarin or English & Bahasa Malaysia languages.

Note:

• This role involves managing accounts with monthly/quarterly revenue targets.
• Includes both account management and business development.
• Identifying new business opportunities within assigned accounts (upselling and cross-selling) and sometimes prospecting for new clients.
• Prioritize daily outreach based on account urgency, revenue impact, and relationship status.
• Drive account growth through upselling and cross-selling based on client needs and usage data.
• Manage renewals, pricing discussions, and contract negotiations with a focus on long-term value.
• Escalate and resolve issues to IT team while maintaining client confidence and trust.
• Participate in internal meetings to discuss sales strategies, client feedback, and product updates.
• Track pipeline progress, account status, and revenue forecasts.
• GRAB Benefits
• Life Insurance
• Medical Insurance
• Panel Clinic Coverage
• Salary Increment
• Performance Bonus
• Sales Commission
• Skills & Personal Development Trainings
• Attendance Bonus
• Sport Activities
• Team Building Activities
• Statutory Deductions
• 5 Working Days