Mandarin Customer Success Specialist
Agensi Pekerjaan JobScoper Sdn Bhd Kuala Lumpur Full-time
Education: Minimum SPM qualification; fresh graduates are encouraged to apply.
- Language Proficiency: Fluency in English and Chinese is required
- Shift Flexibility: Willingness to work on a 24/7 rotational shift schedule, including weekends and public holidays.
- Customer Support: Manage inbound inquiries, complaints, and feedback across various channels, including phone, chat, and email.
- Issue Resolution : Address and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
- Order Management: Assist customers with order modifications, cancellations, and refunds, ensuring a smooth and efficient process.
- Policy Communication: Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
- Team Collaboration: Work effectively within a team environment to meet KPI targets and SLA requirements.
- ALLOWANCE
- KPI ALLOWANCE
- NIGH SHIFT ALLOWANCE
- EPF & SOCSO
- TRAINING PROVIDED
Teleperformance Malaysia Sdn BhdKuala Lumpur
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• Flexibility to work on a rotational shift schedule.
• Strong attention to detail and emotional resilience.
• Ability...
Agensi Pekerjaan Tetap Hangat Sdn BhdKuala Lumpur
We are seeking a motivated and enthusiastic people to join customer technical support team. If you are fresh graduate and able to speak Mandarin eager to kick start your new journey in a dynamic environment, we encourage you to apply!
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Sunago EducationKuala Lumpur
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