Store Operations Manager

The Grocery Retail Operations Manager is responsible for the overall operational performance, profitability, and service standards of the assigned outlets. This role ensures smooth daily operations across all departments.

The manager will lead initiatives to improve sales, productivity, customer satisfaction, inventory accuracy, and operational efficiency while maintaining high standards of cleanliness, safety, and compliance. The position requires strong leadership, hands-on problem-solving, and the ability to manage both strategic planning and day-to-day store operations.

1. Store Operations

• Oversee daily operations of all assigned outlets.
• Ensure all departments run smoothly, including Grocery, Fresh Market, Receiving, Cashier, Fulfillment, Maintenance, Hygiene, and Security.
• Develop, implement, and maintain Standard Operating Procedures (SOPs).

1. Customer Service

• Ensure customers enjoy a clean, comfortable, and efficient shopping experience.
• Resolve customer complaints and service issues promptly.
• Support both retail and wholesale customers.

1. Sales & Profit

• Achieve sales and profit targets.
• Drive sales growth through promotions, merchandising, and operational improvements.
• Monitor sales performance and take corrective actions when needed.

1. Inventory Control

• Maintain accurate stock records and proper stock handling.
• Minimize shrinkage, spoilage, and expired products.
• Ensure receiving, storage, and stock replenishment are well managed.

1. Staffing & Leadership

• Plan manpower, prepare duty rosters, and monitor attendance.
• Train, supervise, and evaluate staff performance.
• Handle disciplinary and staffing issues.

1. Merchandising

• Ensure shelves are well stocked, organized, and properly priced.
• Maintain attractive product displays and promotional areas.
• Provide feedback to the purchasing team on customer demand and product selection.

1. Maintenance & Facilities

• Ensure all equipment and facilities are in good working condition.
• Coordinate repairs and preventive maintenance for chillers, freezers, POS systems, air-conditioning, weighing scales, and other equipment.

1. Safety, Hygiene & Security

• Maintain high standards of cleanliness, hygiene, and workplace safety.
• Ensure compliance with local authority and food safety requirements.
• Monitor security and investigate theft or incidents.

1. Reporting

• Prepare regular reports on sales, inventory, staffing, and operational performance.
• Provide recommendations for improvement to management.

1. Ad-Hoc Responsibilities

• Respond to urgent operational issues such as equipment breakdowns, system failures, and security incidents.
• Perform any other duties assigned by management.
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Allowance Provided
• Performance Bonus