Technical Support
Manpower Staffing Services (Malaysia) Sdn. Bhd. Petaling Jaya Full-time
Fresh graduate is encouraged to apply. (DIPLOMA / STPM)
- At least one (1) year working experience in contact center or customer support related field.
- Good command of spoken and written Mandarin.
- Proficient in relevant computer applications like MS Office.
- Demonstrate excellent communication and problem-solving skills.
- Highly motivated and result-oriented team player with good interpersonal skills.
- Able to work independently and as a team.
- Have pleasant disposition and attitude.
- Ability to handle stressful situation appropriately.
- Able to work on rotational shifts and public holidays
- Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship
- Language Allowance
- AL
- 5 working days
Bytecenture Consulting Sdn. Bhd.Kuala Lumpur, 11 km from Petaling Jaya
to promote continuous optimization of products, tools, and processes. Job Responsibilities
1. Responsible for the design and development of video cloud-based solutions.
2. Responsible for the Video Cloud Computing Technical Support.
3. React and respond...
AZ Soft Global Sdn. Bhd.Petaling Jaya
Prior experience in a technical support role is an advantage but not required.
• Provide timely and effective support to customers via email, chat, and phone.
• Troubleshoot technical issues and resolve them or escalate to higher tiers when necessary...
TapwayKuala Lumpur, 11 km from Petaling Jaya
rotation
Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.
Thus, we are looking for an Technical Support Engineer to:
• Oversee ANPR system operations, ensuring smooth...