Sales Support Executive

• At least 1-2 years of experience in sales support, account management, or customer service.
• Strong communication and interpersonal skills.
• Ability to manage multiple customer accounts and follow up effectively.
• Good understanding of basic sales and invoicing processes.
• Able to travel outside Malaysia for 1–3 days when meeting with clients.

Job Scope:

The ideal candidate should be customer-focused, proactive, and organized, with the ability to manage multiple accounts effectively.

Job Responsibilities:

1. Customer Relationship Management

• Build and maintain strong relationships with existing customers to ensure ongoing satisfaction and loyalty.
• Serve as the main contact point for customer inquiries, product information, and issue resolution.
• Regularly engage with customers through calls, emails, and in-person meetings (if applicable) to understand their needs and provide timely support.

1. Order Management & Coordination

• Follow up on new or repeat orders from customers and ensure timely processing with the internal Sales Admin team.
• Coordinate with relevant departments (e.g., Production, Logistics) to monitor order status and delivery schedules.
• Keep customers updated on order status, delivery timelines, and any potential delays.

1. Payment Collection

• Monitor account receivables and follow up with customers on outstanding or overdue payments.
• Work closely with the Accounts department to reconcile payment issues and provide necessary documentation.
• Escalate chronic late payments or disputes to the Sales Manager or Accounts team as required.

1. Reporting & Documentation

• Maintain accurate and updated records of all customer interactions, orders, and payment status.
• Prepare account updates and sales activity reports for internal review.
• Assist in forecasting customer needs based on past purchase trends and feedback.

• Annual Bonus — Your contributions are valued and rewarded each year.
• Annual Dinner — Celebrate achievements and strengthen bonds with colleagues.
• Sports Day (Twice a Month) — Stay active and build team spirit with fun sports activities every two weeks.
• Panel Clinic — Access to company-appointed clinics for your healthcare needs.
• Fully Sponsored Business Travel – Flights, hotel, and meals are fully covered by the company during business trips.
• Attractive Commissions