Customer Service (Wfh English Speaker)

Minimum SPM holders with minimum 6 months experience in customer service is suggested

• Fresh graduates from Diploma and Degree holders are welcome to apply
• Required language(s): Mandarin and English
• Able to perform good customer service, time-management and problem-solving skills
• Able to work in 24/7 shift rotation
• Customer Interaction: Promptly respond to customer messages in groups and private messages, engage and assist with their inquiries and needs
• Issue Reporting: Notify the Lead about any issues with operations.
• Deposit Coordination: Liaise with the finance team to address and resolve any delays in payment transactions.
• Withdrawal Coordination: Work with customers and the payment team to update account details and provide progress updates on transactions.
• Bonus Management: Administer daily and weekly incentives using the designated system tools.
• Gift Management: Handle customer reward requests, such as food delivery vouchers, and keep recipients informed on fulfillment status.
• Community Management: Regularly update upcoming event or tips within the community and assist in managing the community in line with the provided guidelines.
• Content Management: Support the content team in posting new content and stories on social media platforms.
• EPF & SOCSO
• Medical Leave
• Annual Bonus
• Work From Home
• Allowance Provided