Telesales Team Leader - Kuala Lumpur - ref. f2812115

• Certified Call Center or equivalent qualification is a plus.
• Experience in telesales with a supervisory or team lead role.
• Strong leadership and coaching skills with a proven track record of achieving sales results through team management.
• Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.).
• Proficient in CRM systems, MS Office and call center equipment/software programs and tools.
• Outstanding communication and interpersonal skills.
• Excellent organizational and leadership skills with problem-solving ability
• Supervise, coach, and motivate a team of Telesales Executives to meet or exceed individual and team sales targets.
• Monitor team performance through call listening, system reports, and quality assessments.
• Conduct regular team briefings and one-on-one coaching sessions to improve product knowledge, sales techniques, and service delivery.
• Ensure daily productivity, call quality, punctuality, and attendance standards are met.
• Handle escalated calls or complaints in a professional and effective manner.
• Support the recruitment, onboarding, and training of new team members.
• Track and report team performance to management and suggest improvement strategies where necessary.
• Ensure all team activities are compliant with internal guidelines and industry regulations.

Remuneration package:

• Basic: Up RM4,500 (Based on experienced and performance during interview with open negotiable)
• Commission: Applicable (Uncapped)
• Medical & hospitalization covered
• EPF, SOCSO and EIS covered

Working hour:

• 10:00AM - 7:00PM (Including 1 hour break time)
• General 5 working days weekly (Based project assigned)
• Off Day: 2 off days & Public Holiday (Based project assigned)

Working location:

• Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
• Nearby Ampang Park LRT & MRT2 (5 minute walking distance)