Customer Service Representative
SummitNext Technologies Sdn Bhd Kuala Lumpur
We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.
As we continue our rapid expansion, we are seeking talented individuals to join our team as Customer Service Representatives, playing a crucial role in maintaining the integrity of our E-commerce platform while delivering high-quality customer support and operational excellence.
Position
Customer Service Representative (English & Malay, Work in Office)
Location
Office – Bangsar, Kuala Lumpur
Job Description- Support AI model training through annotation and customer interaction insights.
- Analyze logs and user feedback using data-driven methodologies to improve coverage, resolution rates, and overall customer satisfaction.
- Recommend and monitor key performance indicators (KPIs) and evaluation metrics for customer service processes and AI-powered products.
- Prepare detailed reports and provide actionable insights based on analysis findings.
- Review, update, and maintain the knowledge base for chatbots and the customer service center.
- Perform other ad hoc tasks as assigned by management.
- Educational Background: Diploma and above in any field. SPM graduates are also welcome to apply.
- Experience: Minimum 6 months of experience in call center customer service / AI / chatbot training is preferred. Candidates without relevant experience but with a strong willingness to learn are encouraged to apply.
- Language Skills: Excellent communication skills in English and Malay (written, verbal, and listening).
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, reporting, and data analysis.
- Customer-oriented mindset with good interpersonal skills; willing to learn and a team player.
- Ability to work in a fast-paced environment and perform under pressure.
- Strong attention to detail to ensure accuracy and compliance with platform governance standards.
Job Type
Full-time, rotational shift, 5 days a week
Benefits- EPF, SOCSO
- Birthday Leave
- Annual Leave, Maternity Leave, Parental Leave, etc.
- Opportunities for promotion
- Professional development
Expected Start Date
Immediately
Know more about us at:
Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htmInstagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.my/
Gogox Malaysia Sdn BhdKuala Lumpur
Location: Megan Avenue 2 (Nearby MRT Ampang Park/ LRT KLCC)
Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)
We’re looking for a friendly Cantonese speaking Customer Service Representative...
OVERAmpang Jaya, 8 km from Kuala Lumpur
operational tasks such as printing return order waybills and managing customer orders.
• At least 1 - 2 years' of relevant work experience
• Fast typer, at least 60 WPM
• Ability to quickly learn and adapt to company protocols and customer service best...
Accenture MalaysiaSubang Jaya, 15 km from Kuala Lumpur
We are seeking a knowledgeable and passionate individual to join our team as a Customer Service Representative with a focus on sales. The ideal candidate will have a strong understanding of leading social media products and community standards...