店主管/副店主管 Restaurant Supervisor-Mandarin Speaker Needed
Xin Ji 信记 Signature Kuala Lumpur Full-time
Minimum 1-2 years related experience with similar post.
- Must be able to communicate in Mandarin.
- Coordinate and oversee the daily operations of the restaurant, ensuring smooth and efficient execution.
- Manage opening and closing procedures, ensuring adherence to Standard Operating Procedures (SOP).
- Handle customer complaints and suggestions, ensuring customer satisfaction.
- Monitor service quality to enhance the customer dining experience.
- Personally greet important guests or provide service support during peak hours, as needed.
- Ensure the restaurant complies with hygiene standards and safety regulations (e.g., employee attire, kitchen hygiene, fire safety, etc.).
- Conduct regular hygiene inspections and train employees to comply with relevant policies.
- Report operational status, employee performance, and customer feedback to the Restaurant Manager or superiors.
- Assist in developing improvement plans and follow up on implementation.
- Provides bonuses and allowances: Full attendance bonus, performance bonus, initiative bonus + quarterly bonus + year-end bonus
- Provides on-the-job team training (Hands’ On Group Training) to learn food service + management knowledge
- Working Environment: Team atmosphere like family, stable platform for development, with promotion opportunities
- Company provides 13% EPF (Employee Provident Fund)
- Social Security Protection (SOCSO)
- Staff Meal
- Parking provided (Management Staff)
- Dormitory provided (Outstation Staff preferred)
- Staff Discount
- Annual Staff Party & Lucky Draw
- Company located near MRT / LRT
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