Manager, Recruitment Operations (F&B Outlet)

apartmentAyam Gepuk (M) Sdn Bhd placeAmpang Jaya scheduleFull-time calendar_month 
Requirements
  • Bachelor’s Degree in Human Resources, Business Administration, or related field.
  • 6–10 years of recruitment experience, with at least 3 years in a leadership or managerial role.
  • Proven experience in high-volume hiring environments such as F&B, retail, hospitality, or operations.
  • Strong hands-on recruitment capability with the ability to manage large hiring pipelines simultaneously.
  • Advanced proficiency in Microsoft Excel, recruitment reporting, and data analysis.
  • Strong stakeholder management and communication skills with the ability to build rapport across different levels of the organization.
  • Ability to work in a fast-paced, high-pressure environment while managing multiple priorities.
  • Strong leadership, problem-solving, and organizational skills.
Key Responsibilities
  1. Recruitment Operations Leadership
  • Lead and manage the end-to-end recruitment operations for F&B outlet manpower hiring.
  • Oversee high-volume recruitment across multiple outlets, ensuring vacancies are filled within targeted timelines.
  • Develop and implement recruitment strategies to support continuous manpower needs for operational teams.
  • Monitor recruitment pipeline and ensure consistent candidate flow to meet hiring demands.
  • Ensure recruitment quality and operational readiness of hired candidates.
  1. Recruitment Performance & Analytics
  • Drive recruitment performance through close monitoring of key hiring metrics such as time-to-fill, vacancy aging, and hiring productivity.
  • Develop and maintain recruitment dashboards and reports using Microsoft Excel and recruitment tracking systems.
  • Analyze recruitment data to identify bottlenecks, hiring trends, and opportunities to improve hiring efficiency.
  • Provide regular recruitment performance updates to management and recommend improvement initiatives.
  1. Stakeholder & Operations Collaboration
  • Partner closely with Operations Leaders, Outlet Managers, and Department Heads to understand manpower needs and hiring priorities.
  • Build strong working relationships with key stakeholders to ensure alignment on staffing plans and recruitment timelines.
  • Act as the main HR contact for recruitment matters related to outlet operations.
  1. Recruitment Process Optimization
  • Continuously review and improve recruitment processes, workflows, and tools to increase efficiency and hiring speed.
  • Ensure recruitment documentation, approvals, and hiring procedures comply with company policies and standards.
  • Standardize recruitment practices across outlets to maintain consistency and operational efficiency.
  1. Team Leadership & Capability Building
  • Lead, coach, and develop the recruitment team to achieve hiring targets and operational KPIs.
  • Set clear recruitment goals and monitor team performance.
  • Provide guidance on candidate screening, interview quality, and recruitment best practices.
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF
  • SOCSO
  • EIS
  • Medical Insurance
  • Training Provided
  • Allowance Provided
  • 5 Working Days
  • Flexible Working Hours
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