Customer Service Executive - Ampang Jaya
Tong and Jack (Ampang) Sdn Bhd Ampang Jaya Full-time
Minimum SPM, Diploma or higher.
- Fluency in multiple languages is a plus
- Preferably with outspoken personality.
- Presentable outlook and personality.
- With Customer Service experience is added advantage
- Computer Literate
- Fresh graduate is encourage to apply too.
- Willing to work in Shifts
- Assist customers with pawning and redeeming luxury jewelry, watches, and other high-value items.
- Provide expert advice on product authenticity, value and investment potential
- Negotiate pricing and terms with customers while maintaining company policies and profit margins
- Stay informed about the luxury brands, jewelry trends, precious metals, gemstones and designer pieces
- Assess and evaluate jewelry, watches and luxury items for authenticity, quality and resale value
- Work closely with appraisers to ensure fair and competitive pricing for pawned and purchased items
- Keep track of inventory, including new, pawned, and sold items.
- Maintain cleanliness and security of the store.
- EPF, SOCSO included
- Annual Leave
- Medical Claim
- Bonus
- Overtime allowance
- Incentives
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