Coffee Specialist

• Prompt reporting to superior and keeps them informed on all department issues & project updates.
• Plan, execute, and follow up training modules organized for Operation teams.
• Conduct theory and practical classes on onboarding, customer service, and coffee knowledge training in line with company policy/ SOP.
• Perform in-house training via online and physical class.
• Develop & maintain training materials and contribute to enhance training modules.
• Organize training invitations and collect feedback from the training conducted.
• Develop & maintain spreadsheets or equivalent to streamline processes.
• Provide relevant knowledge & skills training up to District Manager level.
• Involved direct and indirectly with other related departments (eg: Product, QA , Supply Chain) to get the latest updates for training material preparation.
• Arrange external training to support Operation Management Team (eg: Food Handling Certificate).
• Initiates, organizes & handles coffee related projects in the learning & development department.
• Oversees & verifies coffee related material & trainings to ensure relevance & accuracy of content.
• Responsible for developing beverage equipment & product related training material.
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
• Perform any other special projects/tasks as assigned by superior/ management.

• Must possess a Diploma/ Degree in Hospitality or any related disciplines.
• Minimum 3 years of working experience in a related field.
• Relevant certification (SCA, AST, TTT) is an added advantage.
• Strong knowledge & experience in F&B retail operations.
• Strong knowledge & experience in a specialty coffee background.
• Proven experience delivering training programs and facilitating group discussions.
• Experience in developing structured training programs & materials.
• Able to effectively communicate complex information and engage with a variety of learners.
• Ability to analyze data and the effectiveness of training programs and make improvements based on feedback and evaluation results.
• Proficiency with technology used for training delivery, such as learning management systems, virtual meeting platforms, and multimedia production tools.
• Ability to manage multiple training projects including non-coffee related projects.
• Highly motivated, energetic, and reliable.
• A valuable team player and able to work independently.
• Confident, proactive, able to work under pressure and meet tight deadlines.
• Possess own transport and willing to travel.

a Necessity, not a Luxury