Customer Service Executive
Pusat Tuisyen Bijak Bestari Batu Pahat Full-time
Possess a Bachelor's degree in any field; fresh graduates are encouraged to apply.
- Demonstrate excellent communication skills in both Mandarin and English, both written and verbal, to effectively interact with Mandarin-speaking parents and students.
- Exhibit strong teamwork and collaboration skills to work effectively with other staff members in a fast-paced environment.
- Display exceptional problem-solving and analytical thinking abilities to address and resolve customer inquiries and complaints efficiently.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, reporting, and communication purposes.
- Demonstrate excellent time management skills to prioritize tasks, manage workload, and meet deadlines effectively.
- Possess a high level of patience and empathy when dealing with customer inquiries and concerns, ensuring a positive customer experience.
- Willingness to work onsite at our Batu Pahat location and adapt to the working hours required by a tuition center environment.
- Ability to maintain a professional and courteous demeanor at all times, reflecting the values and reputation of Pusat Tuisyen Bijak Bestari.
- Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information about our tuition programs and services.
- Address and resolve customer complaints and issues with empathy and efficiency, escalating complex cases to senior staff when necessary, while maintaining detailed records of interactions.
- Process student registrations, manage enrollment changes, and handle payment transactions accurately, ensuring adherence to company policies and procedures.
- Maintain up-to-date knowledge of all education centre programs, policies, and promotions to effectively communicate with prospective and current customers.
- Collaborate with the teaching staff and administrative team to ensure seamless delivery of services and a positive customer experience.
- Assist in the preparation of marketing materials and participate in promotional events to attract new students and enhance the center's reputation.
- Collect and analyze customer feedback to identify areas for improvement in service delivery and contribute to the development of customer service strategies.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
- Casual Wear
- Company Trip
- Free Laptop/Phone for Work
- Marriage Leave
- Birthday Leave
- Fun Entertainment Environment
- Maternity Leave
- Performance Bonus
- Professional Career Development
- Salary Increment
- Unlimited Supply Pantry Food
- Work-Life Balance
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