Retail Showroom Manager
Top Idea Sdn Bhd Kuala Lumpur Full-time
Diploma or Degree in Business Administration, Marketing, or a related field.
- Minimum of 3-5 years of experience in retail management, preferably in kitchen appliances or bathroom accessories.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with accounting software for managing sales transactions and inventory.
- Fluency in English, Bahasa Malaysia, and Mandarin to effectively communicate with a diverse customer base and team.
- Proven ability to lead and motivate a team to achieve sales targets and provide excellent customer service.
- Strong understanding of retail operations, including visual merchandising, inventory management, and loss prevention.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to analyze sales data and market trends to make informed decisions and improve showroom performance.
- Familiarity with local market trends and customer preferences in Kuala Lumpur.
- Oversee all aspects of the retail showroom, including sales, customer service, visual merchandising, and inventory management, ensuring a consistently high standard of operation.
- Develop and implement strategies to achieve sales targets and maximize profitability, analyzing sales data and market trends to identify opportunities for growth.
- Manage and motivate a team of sales associates, providing training, coaching, and performance feedback to ensure excellent customer service and sales performance.
- Maintain a visually appealing and engaging showroom environment, ensuring that products are displayed effectively and that the showroom is clean, organized, and well-maintained.
- Handle customer inquiries, complaints, and returns in a professional and timely manner, resolving issues to ensure customer satisfaction and loyalty.
- Monitor inventory levels and coordinate with purchasing to ensure adequate stock levels and minimize stockouts, while also managing inventory shrinkage and loss prevention.
- Prepare and analyze sales reports, providing insights and recommendations to senior management on showroom performance and areas for improvement.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
- Annual Bonus
- Attractive Incentive and Commission
MastercardKuala Lumpur
potential.
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