Assistant Retail Operations Manager

• 1 to 4 years experience in retail operations, outlet operations, F&B operations, venue operations, customer service operations, or similar
• Strong follow-up discipline
• Comfortable chasing people and enforcing deadlines
• Able to communicate clearly through WhatsApp, calls, and trackers
• Comfortable visiting both Bandar Sunway and Cyberjaya branches
• Comfortable with afternoon/night retail business rhythm
• Detail-oriented with attendance, payroll, and operational records
• Own transport preferred

Good Fit

You may be a good fit if you:

• like organized operations
• can chase people without feeling awkward
• notice small problems before they become big
• can work with outlet staff and part-timers
• can follow through without constant reminders
• are comfortable in gaming, esports, retail, F&B, cinema, arcade, entertainment, or venue environments
• can separate urgent issues from non-urgent noise

Not Suitable

This role is not suitable if you:

• only want desk admin work
• avoid confronting staff issues
• dislike branch visits
• cannot follow up consistently
• are uncomfortable with selected weekend or late operational support
• need everything to be perfect before taking action
• expect every issue to be escalated to management immediately

Job Title

Retail Operations Executive, Gaming Venue Operations

Company

Cove Circuit

Location

Bandar Sunway HQ, with branch visits to Bandar Sunway and Cyberjaya

Salary

RM3,000 to RM4,200 per month, based on experience and fit

Working Arrangement

5 working days per week, rostered based on retail operations needs

This role may include selected weekends or late operational support when required. Rest days will be scheduled in advance.

About Cove Circuit

Cove Circuit is a Malaysia-based esports and gaming entertainment company operating sim racing, console, and PC gaming venues.

We currently operate branches in Bandar SunwayandCyberjaya, with daily retail operations running from afternoon until late night.

We are looking for a Retail Operations Executive to help manage and improve day-to-day branch operations.

This role is not a desk-only admin job. It is for someone who can follow up, chase people, check details, visit branches, and make sure issues are properly closed.

Role Summary

You will support Cove Circuit’s retail operations across both branches.

You will work with Team Leaders, Supervisors, Part-Timers, Admin, and Management to ensure branch operations run properly.

Your main job is to make sure branches are staffed, issues are followed up, payroll inputs are checked, SOPs are followed, and problems do not get ignored.

Key Responsibilities

• Follow up with Team Leaders and Supervisors on daily branch operations
• Track branch issues, repairs, cleaning needs, customer complaints, and staffing gaps
• Conduct branch visits and operational spot checks
• Ensure branch SOPs are followed
• Help identify repeated branch problems and propose practical fixes
• Escalate serious issues clearly to management

• Check part-timer attendance and payroll inputs submitted by Team Leaders
• Support Team Leaders with part-timer hiring and interview coordination
• Monitor staff lateness, no-shows, and branch manpower issues
• Support retail staff discipline follow-up when needed
• Coordinate with Admin for payroll, claims, and records

• Maintain simple trackers for retail issues and pending tasks
• Follow up until issues are properly closed
• Communicate clearly through WhatsApp, calls, and Google Sheets
• Make sure important branch matters do not get missed

Working Style and Flexibility

This role is based around retail operations, so the schedule is not a normal 9-to-6 office rhythm.

You may need to support selected weekends, late operational issues, or urgent branch escalations when needed.

However, this is not an “always online” role.

Urgent matters include:

• branch cannot open or close properly
• staff no-show affects operations
• payment or booking issue affects customers
• serious customer complaint
• equipment issue affecting customer experience
• safety or security issue

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Allowance Provided
• Training Provided