Inbound Telemarketing Executive - Petaling Jaya

• Candidate must possess at least a Diploma in Marketing, Communications, Business Admin, or related field.

• Minimum 1-2 years of hands-on experience in funeral, memorial, insurance, or property sales is a plus. (Fresh graduates are welcome to apply)

• Excellent written and verbal communication skills in English and Bahasa Malaysia. Proficiency in Mandarin is an added advantage.

• Good communicator.
• Punctual and well-disciplined in conduct.
• Team player with good attitude in covering peers to ensure company’s good image is maintained at all time.
• Responsible and full of integrity dealing with customers, peers and superior.
• Multi-tasking and willing to take on additional responsibilities.
• Strong empathy and emotional intelligence.

• Experience in Telemarketing.
• Preferred industry in Telemarketing, WhatsApp Sales, or customer service is a plus.
• First contact point for potential clients inquiring via WhatsApp about pre-need memorial services.
• Engage leads in a professional, empathetic manner and convert inquiries into appointments or confirmed sales by providing accurate information, emotional support, and timely follow-ups.
• Handle inbound WhatsApp messages from advertising campaigns, website, and social media.
• Qualify customer interest based on intent, budget, and need (pre-need or at-need).
• Provide professional consultation on packages, pricing, and site visitation.
• Share brochures, proposal, and info packs using structured templates.
• Schedule on-site appointments with sales consultants.
• Maintain accurate CRM records (status tagging, notes, lead source).
• Follow up with warm leads regularly to nurture interest and drive conversion.
• Collaborate with Sales, Marketing, and Customer Care teams for seamless handover.
• Achieve weekly and monthly KPIs (e.g., appointment rate, response time, sales value).

Some of the Perks Working with Us:

• Career Growth (Promotion Within 1 Year)
• Annual Performance Bonus & Increment
• Medical, Optical & Dental Benefits
• Unlimited Refreshment Pantry Corner
• Work Life Balance – Flexible WFH Arrangement
• GHS & Group Personal Accident Insurances Benefit
• Education Sponsorship
• Friday Relaxing / Employee Engagement Session
• In-House Entertainment Benefits